Returns & Exchanges

At Coffee Capsules Direct, we want you to be perfectly satisfied with your brew. If you are not happy with your purchase, you can return unopened products within 30 days for a full refund or exchange.

1

Check Eligibility

Ensure your coffee capsules or machines are in their original, unopened packaging and were purchased within the last 30 days.

2

Contact Support

Email our customer service team with your order number and reason for return to receive a Return Authorization Number.

3

Pack and Ship

Securely package your items and ship them back to our warehouse using a trackable courier service of your choice.

4

Processing and Refund

Once our team inspects the returned goods, we will process your refund or dispatch your replacement capsules within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing